Deilvery within 3-5 working days after checkout completion.

We offer a 7-day return policy for domestic orders within South Africa. This means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it: unopened, unused, with tags, and in its original packaging
• A valid receipt or proof of purchase must be provided

To start a return, please contact us at:
info@syora.co.za

Once approved, returns must be sent to the following address:

No. 2 Telkoms Street,
Unit 2,
Crown Mines,
Johannesburg

Once your return is approved, we will provide a return shipping label and detailed instructions.
Returns sent without prior authorization will not be accepted.

For exchange requests within the South Africa:

• The item must first be returned to the above address after approval from our team
• Once received and inspected, we will process the exchange and dispatch the replacement item
• The replacement will be shipped using the same delivery method as the original order
• Please ensure the item is securely packaged and meets all return eligibility conditions.

If you receive a damaged, defective, or incorrect item, you must contact us immediately.

To qualify for a replacement or refund:

• A clear photo or video of the damaged/defective product is required
• This must be submitted at the time of reporting the issue

⚠️ Failure to provide photo or video evidence will result in the return, refund, or replacement request being rejected.

We do not accept returns for:

• Custom or personalized items
• Hazardous materials, flammable liquids, or gases
• Items purchased on sale or using gift cards

Please inspect your order upon delivery. If there is any issue, contact us immediately so we can evaluate and resolve it appropriately.

Once your return is received and inspected, you will be notified of the refund status.

If approved:

• Refunds will be processed within 10–15 business days
• Refunds will only be issued to the original payment method
• Processing time may vary depending on your bank or card issuer
• If more than 15 business days have passed since approval and you have not received your refund, please contact:
info@syora.co.za